{"id":2039,"date":"2022-08-11T13:37:15","date_gmt":"2022-08-11T11:37:15","guid":{"rendered":"https:\/\/www.pricompliance.eu\/?page_id=2039"},"modified":"2023-11-10T22:17:27","modified_gmt":"2023-11-10T21:17:27","slug":"klachtenprocedure","status":"publish","type":"page","link":"https:\/\/www.pricompliance.eu\/klachtenprocedure\/","title":{"rendered":"Klachtenprocedure"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none page-header nonhundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-size:cover;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/www.pricompliance.eu\/wp-content\/uploads\/2022\/08\/Header-klachtenprocedure.jpg\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-flex-column headcol\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-transform:none;\"><h1>Ben je ergens niet tevreden over?<\/h1>\n<p>Neem altijd eerst contact met ons op, want we zullen ons uiterste best doen om er samen met jou uit te komen.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container page-content nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column col\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;\"><h2>Klachtenprocedure<\/h2>\n<p>Het kan altijd gebeuren dat iets niet helemaal loopt zoals gepland. Wij raden je aan om klachten altijd eerst bij ons kenbaar te maken door een email te sturen naar <a href=\"mailto:klantenservice@pricompliance.eu\">klantenservice@pricompliance.eu<\/a> en je situatie toe te lichten. PriCompliance zal dan proberen de klacht zo snel mogelijk op te lossen.<\/p>\n<p>Wanneer de klacht niet in onderling overleg opgelost kan worden, kun je het geschil melden bij Stichting WebwinkelKeur (<a href=\"https:\/\/www.webwinkelkeur.nl\/\" target=\"_blank\" rel=\"noopener\">www.webwinkelkeur.nl<\/a>), deze zal gratis bemiddelen.<\/p>\n<p>Mocht er dan nog geen oplossing zijn voor het geschil, dan heb jij als Accounthouder de mogelijkheid om je klacht door Stichting GeschilOnline (<a href=\"https:\/\/www.geschilonline.nl\/\" target=\"_blank\" rel=\"noopener\">www.geschilonline.com<\/a>) te laten behandelen, de uitspraak hiervan is bindend en zowel PriTelecom als de Accounthouder stemmen in met deze bindende uitspraak. Aan het voorleggen van een geschil aan deze geschillencommissie zijn kosten verbonden die door de Accounthouder betaalt dienen te worden aan de betreffende commissie.<\/p>\n<p>Vanaf 15 februari 2016 is het voor consumenten in de EU ook mogelijk om klachten aan te melden via het <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\" target=\"_blank\" rel=\"noopener\">ODR-platform<\/a> van de Europese Commissie.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Klachtenprocedure - PriCompliance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pricompliance.eu\/klachtenprocedure\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klachtenprocedure - 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